Cancellation by the traveller
If you cancel some or all portions of your booking cancellation fees may apply. A cancellation will only be effective when we receive written confirmation of the cancellation.
If you cancel a tour:
(a) 28 days or more prior to departure, we will hold 100% of monies paid by you in connection with the booking as credit; or
(b) 27 days or fewer prior to departure:
we will hold 50% of the monies paid by you in connection with the booking as a credit and retain the remaining 50% of monies paid by you in connection with your booking; or
if the cancellation is due to you having COVID-19/ “flu-like symptoms”, supported by a medical certificate, we will hold 100% of monies paid by you in connection with the booking as credit.
Cancellation by us
We may cancel a trip at any time prior to departure.
If we cancel your trip due to reasons other than a force majeure event you will receive a full refund.
If we cancel your trip due to a force majeure event you will receive 100% credit to use for a future trip or a refund, less unrecoverable costs.
All credits will be valid for 12 months from the original travel date of the booking. If the alternative options are unavailable or unacceptable, we will refund the payment for the unused balance of your stay in full.
COVID-19 pandemic refund policy
If Northern Territory Chief Health Officer directions impact the operations of Bawaka Experience and due to these directions, we are unable to operate as usual, we will issue you a full refund (minus any applicable bank charges or credit card fees).